You’re up and running. Made your last installment payment. But your team player software provider has all but disappeared, that is until the next support invoice comes around.

Relevant’s different. Our customers choose us as much for our on-going customer care as for our software’s capabilities. Our strength is Relevant’s core of experienced technicians and professionals who keep delivering value by sustaining your system at peak performance. Knowing your business helps us to continually contribute to the achievement of your business objectives: we know the right questions to ask and bring a wealth of experience in your industry to bear on your critical issues.

The difference starts the day the implementation is complete. That’s when Relevant schedules your first monthly review. These reviews are Relevant’s method of proactively ensuring that the original system objectives are being met, not just at the onset, but on an on-going basis. We know that your total cost of ownership depends upon the smooth operation of your new system becoming a way of life in your organization. We’re there to help your staff grow in proficiency and productivity.

During the first year of live system operation, Relevant’s customer care package provides a full court press quarterly audit of your enterprise system. Your Relevant AM will spend one to two days each quarter, meeting with members of the Implementation Team and the Project Manager to discuss and identify any shortcomings in system utilization and to provide spot training where needed. Your AM can also deliver advanced training and system consulting to fine tune and squeeze every last nickel of value out of your applications.

And as your operation grows and changes, our comprehensive product, domain, and technical expertise means faster, smarter answers to new challenges. Sales have doubled? Need to bring a new plant on-line? Relevant’s customers have proven over and over again that our software is extremely scalable. Our support professionals are experts in roll out strategies and legacy system integrations.

Of course, Relevant will be there for you day by day as well. Our hands-on professional staff will ensure minimized down time, responding to and resolving issues rapidly. We work wonders, every day. You can access Relevant’s services by phone or web:

For Application Support, including specific application help, data analysis and/or conversion and program updates, call: 1-800-967-0123 or e-mail us at support@relevant.com.

For Technical Support and Services, including software installation and system setup, database consultation and/or administration, performance monitoring or hardware, network or communications consultations, call 1-800-967-0123 or e-mail us at support@relevant.com.

The expertise and experience of Relevant’s professional and technical staff is also available in Service Blocks – prepaid, economical blocks of time that provide convenient access to Relevant’s knowledgeable staff for technical support, training, and other informational needs.

As your organization grows or employee turnover warrants, Relevant is happy to offer Additional Training: initial training at your customer facility, large group training sessions, telephone training for focused needs and classroom training for selected subjects at Relevant’s facilities.